Shipping & Returns

Shipping

Processing Time

Orders are typically processed and shipped within 1-3 business days.

Shipping Methods & Rates

  • Standard shipping: $10 (orders under $100)
  • Standard shipping: $20 (orders $100+)
  • Free shipping on orders over $149

Where We Ship

Currently shipping within the United States.

Tracking

You'll receive a shipping confirmation email with tracking information once your order ships. If you don't see it, check your spam folder or contact us.

Direct From the Source

Our products ship directly from Cratex's facility in San Diego, California. This means you're getting factory-fresh products with no middleman warehouse.

Returns & Exchanges

Our Policy

We want you to be satisfied with your purchase. If something isn't right — wrong product, damaged in shipping, or not what you expected — contact us within 30 days of delivery and we'll make it right.

How to Start a Return

Email us with:

  • Your order number
  • Which item(s) you'd like to return or exchange
  • The reason (helps us improve)

We'll respond within 1 business day with return instructions.

Refunds

Refunds are processed within 5-7 business days after we receive and inspect the returned item. Refund will be issued to your original payment method.

Exchanges

Need a different grit or product? Let us know and we'll arrange the swap. If there's a price difference, we'll adjust accordingly.

Non-Returnable Items

  • Products that have been used (abrasives can't be resold once used)
  • Items returned more than 30 days after delivery

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, contact us immediately. We'll ship a replacement at no cost — no need to return the damaged item.

Frequently Asked Questions

How long does shipping take?
Most orders arrive within 5-7 business days depending on your location. Orders ship from California.

Do you offer free shipping?
Yes, on orders over $149.

Can I change or cancel my order?
If your order hasn't shipped yet, contact us ASAP and we'll do our best to make changes. Once it's shipped, we can't modify it — but you can return it under our return policy.

What if my package is lost?
Contact us and we'll work with the carrier to locate your package. If it can't be found, we'll ship a replacement.